Proteus Trader 6.2 Improves Efficiency for North American Brokerage Firm

Recently, CTI Group installed Proteus Trader 6.2 for a major North American brokerage firm. The employees selected to be their internal Proteus administrators were pleasantly surprised to learn how Proteus Trader would help them and make their day-to-day job easier.

Before installing CTI Group’s call management system, the administrators were required to pull all of the data for reports manually and then send them out to be put into report form. To do so, they would take the Call Records from their PBX and send them off to a third party to generate reports. The third party would send the reports to them and then they would have to manually go in and hand enter the report numbers into their billing system. They were only relying on the traffic information from their PBX.

One of the administrators was shocked to find out that CTI Group’s call management system supplied supports instantaneously. She said “Do you mean we can get instant Trader reports?”
CTI Group’s consultant responded with a resounding “Yes, as soon as a Trader completes a call, the Call Record is generated and logged to Proteus and that information is available to run reports on.”

For more information on CTI Group’s call management system, Proteus Trader 6.2, please go to www.ctigroup.com.

Differentiate yourself from other telcos with the latest in eBilling

As the economy begins to recover, many telcos are looking for ways to differentiate themselves from their competition. The emergence of the VoIP and cell phone markets has made the telephony markets increasing saturated with providers. Customers have so many choices today and are very highly educated about their options. So, how can your company differentiate itself? eBilling could be the answer.

There are three target markets available to you in today’s market. Longstanding customers – these are the customers that have been with you for years and are most likely not going to change their telephony service simply because of habit. The rash decision maker – the customer that subscribes to the first service they hear about. And finally, the investigator – the customer that is constantly looking for the better deal, better service, and better investment.

The largest growing demographic are the 18-25 year old customers and they generally fall into the investigator category. This is your biggest opportunity for NEW revenue. In general, customers in this demographic will be fairly technologically savvy and will conduct the majority of their day to day business and personal interactions online. So, it only makes sense that they would be more interested in receiving their bill via email than via “snail mail.” By switching to eBilling, your customer is able to view, analyze and pay their bills instantaneously online with the touch of a button. This theory also extends to your business customers as that younger demographic is becoming more and more influential in the business decisions of your business customers.

CTI Group offers eBilling and Analysis through Dynamic Reports

Dynamic Reports is designed by CTI Group as a low-cost, eBilling and analysis solution aimed at small businesses, and high spending single phone users. Dynamic Reports are a ‘push’ analysis product that is delivered via e-mail, in HTML format.

They contain a range of summary analysis reports, user definable watchpoints and observations along with the facility to include an electronic version of the bill. All reports can be accessed via the menu on the left hand side. A number of reports are also accessible via the hyperlinks within the ‘observations & actions’ segment on the dashboard.

Along with eBilling and analysis, Dynamic Reports can be used to distribute marketing banner/message with the facility for the recipient to request further information directly from the Telco. These marketing messages allow customers to click through directly from the DR to specific areas within the Telco’s web site for upsell/cross sell opportunities

Dynamic Reports is a suitable eBilling and analysis solution for mobile, fixed & multi-service (mobile, fixed, ISP, cable/satellite TV, VoIP) Telco’s and for single CLI accounts or multiple CLI accounts.

Earth Day 2009 - Go Green with eBilling

With today being Earth Day, we thought it was fitting that we discuss a simple way your company can reduce waste and increase its position as a “Green” company. Green seems to be the buzz word these days and a lot of Americans are interested in doing their part. And in so doing, are interested in working with companies that do their part as well.

eBilling is an easy way to reduce waste. In doing so, your company can reduce paper billing printing and postage by up to 60% while increasing efficiency (12% reduction in customer service calls) and providing a more detailed, user-friendly report for your customers. Studies have also shown that customers that pay their bills using eBilling pay their bills quicker and are more likely to pay BEFORE the due date. In today’s market, cash is hand puts you a step above the rest.

SmartRecord IP offers Fully Published and Documented API

CTI Group has recently released their latest version of their VoIP call recording application, SmartRecord IP. This latest version, SmartRecord IP v2.0 has a fully published and documented API to provide a programmatic integration to every user interface function available in the Administrative and End User portals. Anything capable of considering Web Services Standard on Simple Object Access Protocol (SOAP) v1.2 can access the SmartRecord IP API WSDL. APIs for switch specific work are not provided.

CTI Group’s IP call recording application, SmartRecord IP, allows tenants and groups to be created manually outside of the switch. Therefore, it is predicted that clients will want to integrate with the provisioning structure to provide flow through provisioning of tenants and users and other provisioning elements within SmartRecord IP. While CTI Group has an existing end user portal, the Service Provider may want to create its own portal or integrate with the existing portal. Additionally, the end user may want to integrate call recording with a custom application (such as CRM).

There are two components to the SmartRecord IP API WSDL:

· Admin Service - the Admin Service provides the functionality needed to create a functional administration portal.

· User Service - the User Service provides the functionality needed to create a functional end-user or consumer portal.

The SmartRecord IP API WSDL can be accessed via a URL that is provided to you by your account manager or sales representative, making CTI Group’s call recording system easily accessed and integrated for service provider customers.

Traders Reduce Costs with New Call Management System

Research shows that on average organizations have 12% more private lines than they use.

With ever changing financial markets and demands, it is imperative that financial institutions have absolute clarity and control of every facet of their business. Proteus Trader D-Series is a call management system that offers managers a strategic tool with which to monitor and save costs, verify usage, increase productivity and guard against fraudulent use.

Immediate savings can be made by identifying unused and underutilized private-wires. Research has shown that on average 12% of an organization’s private-wires actually have zero utilization and 15% of private-wire contracts are above current market costs. With Proteus Trader as your new call management system, you are able to take a call inventory and remove the mystery and complexity of private-wire management. Simple to build, understand and keep current, the inventory ensures complete visibility.

Reduce Customer Churn with CTI Group’s Electronic Bill Presentment and Analysis

CTI Group’s electronic bill presentment and analysis applications provide detailed drill-down and graphical analysis functionality that allows recipients to easily analyze and allocate the bill as necessary. In fact, studies have shown that CTI Group’s electronic bill presentment can reduce customer churn by up to 7%. That means decreased customer service calls in and increased customer satisfaction overall.

CTI Group has two options for electronic bill presentment. Dynamic Reports designed more for the residential and small business while Analysis fits better with the medium to large businesses. But, with both applications, the same is true. The bill is sent directly to an administrator with customer defined reports and allocations already in place, making bill analysis virtually automatic and making the bill itself easier to understand and manipulate.

To reduce customer churn, turn to electronic bill presentment and analysis with CTI Group.

Using EPBB to Decrease Costs in This Economic Climate

In this today’s economy, everyone is working to cut costs making EBPP more and more common. With CTI Group’s Dynamic Reports, you can cut your billing costs by eliminating paper billing and postage expenses. By eliminating the paper bill, you are able to provide a more detailed electronic analysis of the bill, reducing customer service churn and increasing efficiency within the company.

This electronic bill presentment also provides an opportunity for advertising and promotions that can be easily tracked. Unlike direct mail advertising, you are able to track interest based on click-thru rates and participation in promotions is as easy as point and click.

Cutting costs is the name of the game in this economic climate. Decrease paper, postage and customer service expenses, while increasing advertising and promotional opportunities with Dynamic Reports.

New MIPPA Regulation Makes VoIP Call Recording Mandatory in Medical Industry

As of September 18, 2008, the Medicare Improvements for Patients & Providers Act (MIPPA) makes VoIP call recording even more necessary to your company by mandating that all phone appointments be recorded for the benefit of the customer as well as the representative. Recording the call ensures that the representative speaks only of the topic agreed upon and does not try to market plans or products to the customer. On the flip side, the recording is proof of what the patient has agreed upon at the time of the conversation.

Under the new regulations, consider how disastrous just one violation could cost your company. With SmartRecord IP you are ensured a product that is MIPPA compliant and offers long term storage and encryption of your recordings. Even better yet, SmartRecord IP does not require a substantial investment in hardware or software, making it a cost conscious choice in our economy today.

SmartRecord IP allows you to choose on an extension by extension basis which calls get recorded; therefore, you are assured that all appointment scopes are recorded under MIPPA regulations. Once a call has been recorded using SmartRecord IP, you can access the recording as necessary or download and archive the MP3 file to store for future needs.

Don’t put your company in jeopardy because you don’t have a call recording system in place to counter MIPPA!