New MIPPA Regulation Makes VoIP Call Recording Mandatory in Medical Industry

As of September 18, 2008, the Medicare Improvements for Patients & Providers Act (MIPPA) makes VoIP call recording even more necessary to your company by mandating that all phone appointments be recorded for the benefit of the customer as well as the representative. Recording the call ensures that the representative speaks only of the topic agreed upon and does not try to market plans or products to the customer. On the flip side, the recording is proof of what the patient has agreed upon at the time of the conversation.

Under the new regulations, consider how disastrous just one violation could cost your company. With SmartRecord IP you are ensured a product that is MIPPA compliant and offers long term storage and encryption of your recordings. Even better yet, SmartRecord IP does not require a substantial investment in hardware or software, making it a cost conscious choice in our economy today.

SmartRecord IP allows you to choose on an extension by extension basis which calls get recorded; therefore, you are assured that all appointment scopes are recorded under MIPPA regulations. Once a call has been recorded using SmartRecord IP, you can access the recording as necessary or download and archive the MP3 file to store for future needs.

Don’t put your company in jeopardy because you don’t have a call recording system in place to counter MIPPA!