Provisioning Hosted VoIP Call Recording with Intelligent Routing

While we have had outstanding success integrating SmartRecord IP with our platform partners’ softswitch, we have found a market demand from many service providers that do not want to make the long term commitment inherent in a perpetual license agreement. Therefore, with our SmartRecord Online we came up with a way to provision our VoIP call recording platform to service providers on a white-labeled hosted basis, only requiring customers to pay for what they use, no more.

In our search for the best way to offer white labeled, hosted call recording in the growing VoIP environment, we have found two optimal choices, Intelligent Routing and Forward Registration recording. Here, we would like to discuss the details of Intelligent Routing for switch-based providers.

With Intelligent Routing the service provider sends all SIP messages and RTP traffic to SmartRecord Online for each recorded seat. We hairpin the traffic back to the service provider’s gateway to complete the call for an outbound leg or backwards for an inbound call. Intelligent Routing gives the service provider ultimate control over which numbers they send to the SmartRecord Online recording platform.

With Intelligent Routing service providers can self-provision our hosted VoIP call recording. Once CTI Group sets up the routes, we are done. Via administrative access, the service provider can create their own sub-tenants, add and remove numbers, and make routing changes to their own network.

SmartRecord Online also offers a transition strategy. CTI Group’s SmartRecord IP product is tightly integrated at the switch level. If the service provider decides over time that they need that tight integration, CTI Group has a transitional strategy in place to make that transition seamless.

For more information, please email us at moreinfo@ctigroup.com.