Cut Costs with Proven Call Management Solution

In this time of economic uncertainty, one thing is certain – cutting costs is the only way to stay afloat. Since increasing revenue is an unlikely goal in this penny-pinching economy, most companies are focusing in on ways to cut their costs or “trim the fat.” Call management solutions are one sure way to identify unnecessary costs and opportunities for streamlining telecommunications systems and cracking down on policy enforcement.

As an example of how call accounting solutions can help companies increase efficiencies and lower costs, we have a specific customer testimonial. Our customer, a second party facilitator for insurance companies, needed to find a way to manage and properly allocate the costs for their long distance service. They could no longer expend the resources necessary to manually track all in and outbound calls for a large multi-national company.

This customer was able to use Proteus to bill back both internally and externally for long distance service and maintenance. With 16,000 employees in 300 offices worldwide, they needed to not only track the calls, but to easily summarize the usage for proper allocation. The regularly scheduled reports offered by Proteus provided our customer with an efficient way to summarize the usage associated with each affiliate and therefore allocate their expenses.

The most exciting surprise our customer experienced by integrating Proteus was in actual, realized cost savings. In 1991, when they first began using Proteus, they were able to realign and regroup their long distance lines and cut 2 to 3 T1s in the process. From this, they incurred an annual savings of $12,000 per location by eliminating unneeded bandwidth. Given that cost savings are hard to come by these days, this was quite a welcomed surprise.

As an industry-proven call accounting solution, Proteus provides opportunities to improve efficiencies as well as cut costs. And in this volatile economy, most companies can use all the help they can get.