Easing the Transition to VoIP telephony systems with Proteus VoIP QMS

VoIP solutions can give businesses significant advantages over traditional voice technologies, but maintaining the performance and availability of VoIP applications can be daunting for voice managers because of their complexity and the critical role they play. Monitoring VoIP networks is particularly vital as even the slightest changes in performance can have a dramatic impact on the quality of service end users experience. When caused by network problems, lost or dropped packets can result in highly noticeable performance issues, or jitter with VoIP, and will affect all other network applications to a degree.

It is important to monitor IP telephony networks as it is impossible to determine in advance when problems will occur. Proteus VoIP QMS is a call accounting solution that is available for Cisco Call Management and designed for organizations demanding a better performance from their VoIP network. It is differentiated by its ability to reliably monitor large volumes of VoIP traffic across many sites helping managers to effectively understand the traffic characteristics of their networks so that high quality service levels are ensured.

Proteus VoIP QMS is a call management system that collects and reports on the call records produced by VoIP systems. These records contain information such as call origination, destination, duration and termination status. Usefully it can also display user ID (extension mobility), IP address and MAC address information for users and devices on VoIP networks. Most VoIP systems also provide information about the quality of the calls they process, including metrics such as jitter and latency, as well as the number of packets that were sent, received and lost.

Designed to allow customers to review the call quality on IPT systems, Proteus will report on the QoS data (such as jitter, latency and packet loss) experienced by users. With this information customers can begin troubleshooting and isolating problems.For more information about Proteus VoIP QMS or our integration with Cisco Call Manager, please email us at moreinfo@ctigroup.com.