How CTI Group’s VoIP Call Recording Is Used for Quality and Training Purposes

We have all heard the line “this call is being recorded for quality and training purposes.” It’s pretty clear how recording a call can help you monitor customer interactions and identify areas for improvement. But, what differentiates one IP call recording solution from another?

The answer to this question is two-fold. First, our user interface is easily accessible from anywhere the internet is available and easy to navigate. Second, searching for calls is as straight-forward as googling your favorite sports team. And once you have found the calls you would like to listen to, you can comment on the areas of improvement available as well as the elements of the call that were successful. Accessibility of the user interface as well as the easy retrieval and commenting functions of SmartRecord IP differentiate this VoIP call recording solution from its competitors.

For more information about SmartRecord IP or about how CTI Group’s VoIP call recoding solutions can help you manage your telecommunications systems, please contact us at moreinfo@ctigroup.com.