If your provider does not offer VoIP call recording, what can you do?

CTI Group offers a hosted call recording solution that can be immediately provisioned directly. Rather than waiting in limbo until your service provider offers the call recording that you need to run your business, you can provision SmartRecord Online as a hosted call recording solution.

SmartRecord Online comes complete with the web-based user-interface for which SmartRecord IP is so well known. As well as, the same recording, retrieval, and archival functionality that makes CTI Group’s VoIP call recording the industry leading call recording tool.

Since the VoIP industry is still such a fledgling industry, your service provider might not yet offer all of the functionality that you need to run your business day-to-day. With CTI Group’s SmartRecord Online, you can enjoy the functions of web-based call recording while your service provider works to provide the features that you need.

For more information on SmartRecord Online or any of CTI Group’s IP call recording solutions, please contact moreinfo@ctigroup.com.

How CTI Group’s VoIP Call Recording Is Used for Quality and Training Purposes

We have all heard the line “this call is being recorded for quality and training purposes.” It’s pretty clear how recording a call can help you monitor customer interactions and identify areas for improvement. But, what differentiates one IP call recording solution from another?

The answer to this question is two-fold. First, our user interface is easily accessible from anywhere the internet is available and easy to navigate. Second, searching for calls is as straight-forward as googling your favorite sports team. And once you have found the calls you would like to listen to, you can comment on the areas of improvement available as well as the elements of the call that were successful. Accessibility of the user interface as well as the easy retrieval and commenting functions of SmartRecord IP differentiate this VoIP call recording solution from its competitors.

For more information about SmartRecord IP or about how CTI Group’s VoIP call recoding solutions can help you manage your telecommunications systems, please contact us at moreinfo@ctigroup.com.