EBPP - Slow Going

Recently, The Ascent Group conducted research into billing and payment practices. They found that most companies are adopting some form of EBPP functionality. However adoption is the real problem. An average of 5.8% adoption rate for eBilling (of total bills issued) and 6.9% adoption rate for epayment (of total payments received). While transaction volume is still quite low, the number of businesses paying through the internet has doubled since 2004.

Studies show that most customers still prefer to pay their bills with paper check via the US Postal Service. This includes both business customers and individual consumers. And many still prefer to pay face to face. For many businesses, this research would be just the evidence they need to stick with their current paper billing system. But, this is not a very forward-thinking approach. For businesses that are looking to the future, adding an eBilling system is an obvious choice.