How Call Accounting Systems Work

Call accounting systems collect data from a key system, PBX, iPBX, or VoIP gateway. They pull the call detail records (CDRs) from one of the telephone systems listed above and send those call records to the telemanagement software to create reports and analysis of these records. The records can be pulled on all or selective extensions depending on the needs of the end customer. Costs and possibly revenue can be attached to the call activity that is reported, making accounting for telemanagement usage much more efficient.

Call accounting solutions are able to take the call records provided by the customer’s phone system and manage those records for the customer. Customers no longer have to sift through paper records to identify activity and cost allocation. That is done automatically with a call accounting solution making telecommunications cost management and fraud management much easier and more efficient for the end customer.