Integrated Call Accounting and Management Solutions

The most recent news in call accounting is the addition of telemanagement services. Call accounting data or call detail records are often times just presented as raw data and are not nearly as effective as when they are analyzed and evaluated by a telemanagement service. Most call accounting solutions on the market today come equipped with a telemanagement service to make it easier to evaluate the data you pulled with the call accounting software.

By converging voice and data, many call accounting systems are able to provide a wide variety of services and options from billing to provisioning and accounting for broadband services. Much like traditional call accounting systems, these systems can be centralized or distributed. The ability to monitor internet and voice activities in one location makes for efficient management of telecommunications in an organization. Most companies are looking for one solution to cover all of their needs and call accounting systems often times provide that “one stop shop” for customers.