Proteus® integrates with call recording software, SmartRecord®

Now Proteus® has integrated with Smartrecord®. This cost-effective, user-friendly, any time, anywhere call recording solution ensures that you have the flexibility, scalability, and compliance coverage you need – with no capital investment in hardware or software for our web based solution.

The integration of Proteus® and SmartRecord® allows the customers to generate reports in Proteus® and are able to listen to the voice part of the calls in the reports. Using Proteus’® sophisticated report builder, customers can easily find the calls and listen. These calls may be malicious, emergency, customer dispute, staff training, expensive, long duration or longest response calls.

It has added an extra dimension to the call accounting system reports. Not only Proteus® reports provide valuable management information, now the customers can listen to the calls in the reports.