Insurance Companies Retrieve Calls Using Computerized Records Management Tool

Within the insurance industry, recording phone calls is now considered standard industry practice. Companies record customer interactions for a variety of reasons. For insurance companies the reasons are many. Most insurance companies are required by law to maintain standards of operation, call recording can help to prove compliance with these regulations. Also, insurance companies record calls to keep a record of witness statements to assist in the claims process. Finally, many insurance companies use call recording to help in training their staff to ensure that clients are being assisted properly and situations are being dealt with effectively.

Computerized records management is a key application for every insurance company and CTI Group revolutionizes the use of call recording by integrating software systems used to manage customer, policy and claim records. Call Records and MP3, phone conversation related to the client’s record are easy to find and attach to a claim file. It is much easier than it is to locate a related fax or email message.

Larger companies must also address security concerns. To prevent loss of data due to hardware problems, redundant hard disks as well as backup for databases, recorded calls and configuration settings are needed. Ability to connect to a UPS offers high reliability and shuts down a system smoothly to prevent corruption of data during power failures.