CTI Group
CTI Group Software Applications

Wednesday, November 11, 2009

What is Proteus Enterprise?

Proteus Enterprise enables central telemanagement of a company's entire telecommunications network. Unlike other call management products, Proteus Enterprise is technologically agnostic. It integrates seamlessly with analog, digital and Voice over Internet Protocol (VoIP) systems. Companies with worldwide locations use one Proteus Enterprise installation to manage all sites.

How does Proteus Enterprise work?
Proteus Enterprise collects data for all Private Branch Exchanges (PBX) and Internet Protocol (IP) telephony systems, from one or multiple sites through RS232 connection, direct IP logging, IP buffer technology, or call log files.

How our customers use Proteus:
Our customers use Proteus Enterprise to
- Allocate costs to people, departments, and cost centers
- Alert when 911 is called
- Alert when there are network or PBX problems (no calls within a time period)
- Provide view of employee productivity, particularly activity of sales people
Billing & OSS World 2009 ebilling CTI Group Customer Spotlight - Call Recording Call Recording at Metaswitch 2009