CTI Group
CTI Group Software Applications

Monday, November 9, 2009

Key Features - Proteus Trader - Manage Complexity

Proteus Trader is ideal for financial institutions which have complex voice networks. It is the preferred solution in trading environments to manage mixed voice architectures consisting of Trading Systems, PABX, and mobile phones worldwide.

Proteus is the only telemanagement product which can log up to 512 sites on a single platform, with up to 70,000 extensions and 5,000 dealer positions.

Proteus’ web based delivery allows voice managers to view and manage telephony costs, usage and response times across any number of sites, while providing local personnel access to view information that is important to them – be it a single department, single site or group of sites.

The alarms package can be configured to provide proactive alarms on premium rate calls, calls to emergency numbers, unanswered calls, high cost calls and many other call types you might wish to specify.

• Private Wire Utilization: up to the minute statistics on the usage and user per private wire

• Carrier Cost Validation: allocates costs to a user and department (or cost center) while taking into account least cost routing (LCR)

• Routed Call Analyzer: cost mapping utility allocates the calls made by the Trader via PABX back to his/her unique identification and/or trading group.

• Traffic Analysis: provides the usage of trunks across multiple sites to ensure that there is 100% availability, while reducing wasteful overcapacity.• Productivity Analysis: provides a database of customers called and analysis of the productivity in contacting those customers.
Billing & OSS World 2009 ebilling CTI Group Customer Spotlight - Call Recording Call Recording at Metaswitch 2009