Threats of violence can be delivered via a variety of mediums but the telephone remains the most common means of delivery.
Threats of violence can be delivered via a variety of mediums but the telephone remains the Based on our review of the published law enforcement guidelines to schools for handling a threatening phone call, our determination is that our call recording software obviates 5 of the 7 guidelines.
1.Keep the caller on the phone as long as possible and do not hang up.
2.Write down the caller ID number and the exact time of the call. SmartRecord eliminates the need to do this.
3.If a student is answering the phones, have an adult take the call.
4.Signal someone to alert the building administrator or security. SmartRecord allows for one button alerting configurable to your crisis protocols.
5.Write down everything the caller said. SmartRecord eliminates the need to do this.
6.Make an educated guess as to the caller’s sex, age, race, and accent. SmartRecord allows for playback of the call which enables experts in this type of analysis to evaluate and make this determination.
7.Identify any background noises. SmartRecord allows for playback of the call which enables experts in this type of analysis to evaluate and make this determination.
The benefits go far beyond the tangible items above however. In moments of panic, trying to remember details of the call or caller are easier said than done. Schools invest time and money in training teachers and staff on the best methods to execute the actions above while under duress of a live threat situation. This requirement is now eliminated.
Most importantly, we believe that call.
The following are some specifics about CTI Group’s SmartRecord call recording solution that resonate with our users world wide:
•Not only records the call information such as number, time, and location, but it also records the actual content of the call.
•Call recordings can be immediately emailed to the police, security staff, and administrators to start their investigation in hopes of catching the perpetrator. No special playback software is required.
•Alerts can be set so that when 911 is called from your school, teachers are notified immediately and can take appropriate steps in securing their classrooms.
•The same alerting system can be configured to trigger the downstream activities highlighted as part of your crisis plan.
1.Keep the caller on the phone as long as possible and do not hang up.
2.Write down the caller ID number and the exact time of the call. SmartRecord eliminates the need to do this.
3.If a student is answering the phones, have an adult take the call.
4.Signal someone to alert the building administrator or security. SmartRecord allows for one button alerting configurable to your crisis protocols.
5.Write down everything the caller said. SmartRecord eliminates the need to do this.
6.Make an educated guess as to the caller’s sex, age, race, and accent. SmartRecord allows for playback of the call which enables experts in this type of analysis to evaluate and make this determination.
7.Identify any background noises. SmartRecord allows for playback of the call which enables experts in this type of analysis to evaluate and make this determination.
The benefits go far beyond the tangible items above however. In moments of panic, trying to remember details of the call or caller are easier said than done. Schools invest time and money in training teachers and staff on the best methods to execute the actions above while under duress of a live threat situation. This requirement is now eliminated.
Most importantly, we believe that call.
The following are some specifics about CTI Group’s SmartRecord call recording solution that resonate with our users world wide:
•Not only records the call information such as number, time, and location, but it also records the actual content of the call.
•Call recordings can be immediately emailed to the police, security staff, and administrators to start their investigation in hopes of catching the perpetrator. No special playback software is required.
•Alerts can be set so that when 911 is called from your school, teachers are notified immediately and can take appropriate steps in securing their classrooms.
•The same alerting system can be configured to trigger the downstream activities highlighted as part of your crisis plan.
posted by CTI Group at
8:09 AM 
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