Hosted Call Recording

SmartRecord is a white label hosted call recording solution. Using the patented technology, SmartRecord eliminates the need for on-site equipment or packet-sniffing technologies.
SmartRecord Online is our pay-per-use service designed to help both end user and service provider customers slowly acclimatise to the benefits of call recording without the burden of a high initial capital investment. CTI Group can easily provision our call recording service for either a traditional phone system or softswitch. We work with your existing phone equipment and phone service provider. The call recording service is configured via SIP or TDM, but rest assured, the steps to adding our call recording service is uncomplicated and straightforward.

Ideal for…Testing the waters. In recent years, call recording has become a mainstay in corporate America. But for many service providers, the initial investment deters them from adding this feature. With CTI Group’s new SmartRecord Online, service providers can build their call recording software base on our hosted platform and then move to their own platform once their client base supports the investment.