IP Telemanagement Systems: Monitoring the Quality of Your IP Telephony While Managing Its Usage Within Your Organization

IP solutions can give businesses significant advantages over traditional voice technologies, but maintaining the performance and availability of IP applications can be daunting for voice managers because of their complexity and the critical role they play.
Monitoring IP networks is particularly vital as even the slightest changes in performance can have a dramatic impact on the quality of service end users experience. When caused by network problems, lost or dropped packets can result in highly noticeable performance issues or jitter with IP and will affect all other network applications to a degree.
It is important to monitor IP telephony networks as it is impossible to determine in advance when problems will occur. Many businesses are starting to turn to IP telemanagement systems to help manage the quality of their service as well as employee use of telecom equipment. IP telemanagement systems are designed for organizations demanding a better performance from their IP network. It is differentiated by its ability to reliably monitor large volumes of IP traffic across many sites helping managers to effectively understand the traffic characteristics of their networks so that high quality service levels are ensured.
IP telemanagement enables customers to successfully manage their IP telephony solutions, assuring the infrastructure is available and monitoring the end user experience and call quality. IP telemanagement measures and reports on metrics and service levels while mitigating security risks.
IP telemanagement systems are designed to allow customers to review the call quality on IPT systems. Such a system would report QoS data (such as jitter, latency and packet loss) experienced by users. With this information customers can begin troubleshooting and isolating problems while holding their service providers responsible for the quality of their IP service. This helps encourage service providers to deliver consistently superior and high quality IP telephony service.
Reports, used in conjunction with a comprehensive filtering interface, enable reporting on virtually any data element and allow customers to monitor service levels, call quality, overall performance, usage trends and capacity planning.
An IP telemanagement system enables users to design any number of customized reports, all of which can be output to Excel, Word, Crystal Reports, Adobe PDF or HTML. These reports provide the business user with the information specific to their business needs. The best IP telemanagement systems give the administrator the ability to control the information that they receive. Each business has different needs and requirements.
Additionally, by providing auto-scheduling, which produces reports automatically at predefined intervals, to a chosen output or e-mail distribution list, these IP telemanagement systems are able to provide administrators with the reports they need immediately. This minimizes a user’s intervention and guarantees that vital business information is delivered accurately and on time. Since the reports are auto-scheduled, the user does not have to enter the system for any reason and can just wait for the reports to be delivered directly to them.
Incorporating an IP telemanagement system into telecom management enables businesses to monitor the quality of their IP service, while also monitoring their employee activity and removing the opportunity for overspend and telecom fraud.