Laying Applications to VoIP Platform Offers Increased Revenue Potential Per Seat

By layering applications onto an existing VoIP platform, service providers are able to upgrade their customers’ service, thereby increasing revenue and decreasing costs. In a recent study, we found that over 90% of service provider customers are able to recognize an increase in revenue from their existing customer base simply by adding much needed business applications to their platform.

IP call recording, call accounting, and ACD reporting are among the applications that provided the best return. By adding any or all of these applications to their platform, our customers were able to see an increase in revenue per seat, thus increasing overall revenue potential.