Medical Hotline Uses Hosted Call Recording For Quality and Training Purposes

Renee works for a non-for-profit clinic at a local hospital. They have a 24 hour call line for emergencies or to answer questions after hours. Most frequently, parents call in with questions about their children. If a child has a fever or won’t stop crying, the parent can call the help line for advice as to what medicine they should give the child or if the child needs to go to the hospital. To monitor the service provided by the nurses that answer the calls, the clinic requires that all calls be recorded for quality and training purposes. Since the clinic is privately funded and non-for-profit, large capital investments present a real obstacle. Luckily for this clinic, they are able to purchase hosted call recording through their service provider on a per-use basis, making acquiring call recording much more affordable for their limited budget.