Hosted Call Recording with Superior Security

With SmartRecord IP, your contact center records can be archived and maintained by CTI Group. In the event of a natural disaster, fire or some other unforeseen event, your call records remain safe.

SmartRecord IP comes equipped with superior security designed to defeat and deflect internet assaults. The archives and records maintained on the SmartRecord IP web interface are completely secure from outside intrusion, allowing contact centers to enjoy the benefits of hosted call recording without concerns about security.

It is imperative that contact centers have a safe haven for their records. CTI Group offers a safe archiving and retrieval system for all recorded calls. SmartRecord IP offers peace of mind that all call records are being maintained off-site and that those records are safe and secure.

SmartRecord IP easily integrates into existing telephone networks and equipment; transition to CTI Group’s hosted call recording solution will be transparent to your users. Installation, maintenance, and configuration of SmartRecored IP is CTI Group’s responsibility.