Law Firm Uses Proteus Enterprise to Invoice for Billable Hours

An International Law Firm uses CTI Group’s Proteus Enterprise to invoice customers. Since lawyers track their billable hours, this law firm is able to take the call data directly from Proteus Enterprise into an in house application that in turn makes all of the call data available to the attorneys via a web interface. Then, the lawyers can mark their calls to keep track of the clients that should be charged for those call hours.

Human error is eliminated from this process of tracking billable hours. Because all calls made are automatically uploaded to the web interface, so all call hours are accounted for. Many law firms use systems that require that the attorney front load the information and log all of their calls. This leaves a lot of room for error in forgetting to log calls. However, by using this telemanagement system to document all call hours, the attorney simply has to categorize that call and the invoice is processed.