Proteus VoIP QMS Provide Call Management for VoIP Telephony

Proteus VoIP Quality Management System (QMS) is a monitoring and reporting tool that aids voice and network managers to troubleshoot Voice over IP (VoIP) calls for failures and quality of service deterioration
Proteus VoIP QMS is an add-on module for the Proteus family of call accounting systems designed for businesses demanding a better performance from their VoIP network. It is differentiated by its ability to reliably monitor large volumes of VoIP traffic across many sites, helping managers to effectively understand the traffic characteristics of their networks.
So that high quality service levels are ensured:
· IP telephony servers must be available
· Data networks must continue to operate at maximum performance
· Call quality must meet end-users' expectations
· VoIP security must be monitored to ensure availability and integrity

Proteus VoIP QMS is a call accounting system that offers high-quality, real time, graphical monitoring of QoS and call information such as jitter, latency, packet-loss, MOS, call count, average call duration and bandwidth utilization.

Key Business Drivers
VoIP solutions can give businesses significant advantages over traditional voice technologies, but maintaining the performance and availability of VoIP applications can be daunting for voice managers because of their complexity and the critical role they play.
Monitoring VoIP networks is particularly vital as even the slightest changes in performance can have a dramatic impact on the quality of service end-users experience, especially when compared with other network applications, such as Web and e-mail services, which are not real time applications. Users are much more likely to complain about delays on their phone conversations than about momentary delays in receiving emails.
Simplifies VoIP Management
Proteus VoIP QMS is a call accounting system that reduces the skills required for VoIP troubleshooting by automating each step during troubleshooting, identifying problems and prioritising them.
Application Benefits
· Sophisticated web browser based, dashboard-style interface
· Highly granular access policies, defined and limited by the system administrator, allowing secure access
· ITU standard E-Model based MOS calculation
· Monitors multiple systems
· Powerful reporting and filtering features
· Auto scheduling of reports
· Export reports to Word, Excel, CSV, PDF, etc.
· Immediate, proactive warning of call quality issues
· End point identification and reporting based on MAC or IO address
· Identifies gateways that are handling the largest amount of bandwidth or call volumes
· Identify the specific E1/T1 trunks used on the gateway
· Confirm that switches are functioning correctly

Proteus VoIP QMS collects and reports on the call records produced by VoIP telephony systems. These records contain information such as call origination, destination, duration and termination status. Usefully, they can also contain user ID (extension mobility), IP address and MAC address information for users and devices on VoIP networks. Most VoIP systems also provide information about the quality of the calls they process, including metrics such as jitter and latency, as well as the number of packets that were sent, received and lost.