Service Providers, Large and Small, Must Find Ways to Cut Costs and Stay Relevant in an Ever-Changing Market

For tier one and tier two service providers, finding one complete, efficient system to fit all of their needs can be a tall order. For many of these providers, they are working with many separate vendors to create a unique system that fits their specific needs because they have been unable to find one complete outsourced system. The management of these various systems often requires a dedicated team to manage and constantly monitor the daily data loads.

The best solution is to find one outsourced billing product that will fulfill the growing billing needs of a company. By growing needs, I am referring to the increased demand for electronic billing presentation. Many companies simply will not work with a company that does not offer this efficient billing option. Therefore, many tier one and tier two service providers are on the hunt for an online solution to deliver increased performance efficiency, reduce manual report production and be scalable in order to satisfy the billing needs of both SME and corporate customers.

To fit these needs, many service providers are turning to comprehensive, “out of the box” outsourced billing solutions with different levels of functionality to suit the differing needs of their SME and corporate customers. The most competitive solutions are complete with trend and exception reports, presented as charts to make them easy to understand, with “drill-down” functionality for more detailed information. Additionally, they offer report wizards that are customizable to fit the specific needs of the individual SME or corporate customer. Customers (or end user customers) also receive the added functionality of allocating costs to a visual representation of their company hierarchy, thereby linking each individual department to its personal phone usage and costs.

Through the implementation of one single, powerful eBilling system instead of multiple co-existing ones, many tier one and tier two providers are able to eliminate bill-related communication difficulties and streamline bill presentation allowing for easier housekeeping for their subscribers. The top eBilling systems also offer the customer total control over the management and analysis of expenditure, as well as call details on their accounts. The ability for customers to create and save customized reports for their business requirements can eliminate the need for many providers to produce one-off, customer-specific reports for key accounts, increasing efficiency and scalability.

Installing one unified eBilling system can also lead to fewer billing queries, reducing the number of calls to customer service. Providers are also able to reduce costs by reducing print, fulfillment, and postage costs, while all the while making the bill more easily navigated and customizable for their customer needs. In order to stay competitive in today’s market, it is growing increasingly important that service providers, large and small, cut costs and stay relevant.