CTI Group’s SmartRecord IP Supports Mobile Service Providers

Mobility solutions are best served as hosted solutions that present ubiquitous functionality. Anytime, anywhere, any device access and functionality is a must. Both the employee and the enterprise view mobility functions to be an extension of their service provider and demand the same carrier-grade level and access as basic voice service. If this logic is continued, call recording therefore, should be a service provider enabled function: carrier-grade hosted call recording, anytime, anywhere, and on any device.

There are other advantages of placing the recording function in the service provider’s facility:
- No reliance on enterprise equipment and elimination of enterprise capital outlay.
- Transparency in recording – the employee will never know they are being recorded.
- No disruption to the enterprise business process.

While these benefits are quite compelling, how does the provider actually implement this hosted call recording solution?

CTI Group partners with switch manufacturers to provide call recording through these partner relationships. One of these partners offers a solution that serves as a service provider application delivery platform for mobile operators. By leveraging this carrier-grade solution, a mobile operator can extend their existing mobile network to provide unique voice applications. One of these applications is the CTI Group SmartRecord IP solution: a secure, multi-tenant, hosted call recording solution designed for operators.