SmartRecord IP offers Fully Published and Documented API

CTI Group has recently released their latest version of their VoIP call recording application, SmartRecord IP. This latest version, SmartRecord IP v2.0 has a fully published and documented API to provide a programmatic integration to every user interface function available in the Administrative and End User portals. Anything capable of considering Web Services Standard on Simple Object Access Protocol (SOAP) v1.2 can access the SmartRecord IP API WSDL. APIs for switch specific work are not provided.

CTI Group’s IP call recording application, SmartRecord IP, allows tenants and groups to be created manually outside of the switch. Therefore, it is predicted that clients will want to integrate with the provisioning structure to provide flow through provisioning of tenants and users and other provisioning elements within SmartRecord IP. While CTI Group has an existing end user portal, the Service Provider may want to create its own portal or integrate with the existing portal. Additionally, the end user may want to integrate call recording with a custom application (such as CRM).

There are two components to the SmartRecord IP API WSDL:

· Admin Service - the Admin Service provides the functionality needed to create a functional administration portal.

· User Service - the User Service provides the functionality needed to create a functional end-user or consumer portal.

The SmartRecord IP API WSDL can be accessed via a URL that is provided to you by your account manager or sales representative, making CTI Group’s call recording system easily accessed and integrated for service provider customers.