How Proteus VoIP QMS Manages VoIP Phone Systems

Once installed on a Proteus server and integrated with a VoIP PBX, Proteus VOIP QMS is a call management system that analyses the voice network around the clock, monitoring and reporting on the IP network, devices usage and Quality Of Service (QOS). The tool uses passive technology to monitor VoIP traffic and does not impact the user’s network.

Proteus VoIP QMS is a unique call management system in that it offers reporting on such information as Jitter, Latency, Packet-Loss, MAC and IP address of the VOIP devices, MOS, VoIP traffic average talk time, Network bandwidth utilization, IP device usage, IP network usage by departments and people usage.

This call management system gives centralized drill-down reporting delivering accurate analysis of call quality and usage by departments and individuals in an organization. It offers bespoke, quick start reporting guarding against critical failure and abuse of voice systems. Automated reports can be exported to most file formats and delivered via email directly to the desktop.

Utilizing pre-defined thresholds, Proteus VoIP QMS can automatically alert users of potential hot spots, allowing them to investigate the issues and identify possible failure points. Network capacity can be dynamically reviewed, ensuring that the most efficient, cost effective VoIP network is being deployed. It allows organizations to proactively monitor set targets for the quality of their voice services for specific individuals and locations or across the entire network.

For more information about Proteus VoIP QMS or about how CTI Group’s call accounting solutions can help you manage your telecommunications systems, please contact us at moreinfo@ctigroup.com.