Resolve Disputes using CTI Group’s IP Call Recording

In a recent survey of small to medium sized enterprise companies, we found that 60% of companies would find IP call recording most helpful in dispute resolution. Regardless of the industry, most companies can see how recording calls would help deal with customer complaints and resolving issues that arise over the phone. Unlike email or traditional mail, telephone communications are generally seen as non-binding communications because there is no way to document these communications.

With CTI Group’s VoIP call recording solution, SmartRecord IP, companies can easily document telephone communications to make them as binding as the written word. Therefore, when a customer calls in to complain about an interaction, the agent or the agent’s manager can pull up the call and resolve the issue immediately.

No more he said, she said. The proof is in the call recording.

For more information about SmartRecord IP or about how CTI Group’s IP call recording can help you resolve telephone disputes, please contact us at moreinfo@ctigroup.com.