Proteus Enterprise Defined as Managed Service

Definition- A managed service provider (MSP) provides delivery and management of network-based services, applications, and equipment to enterprises, residences, or other service providers.

CTI Group offers Proteus Enterprise, a call accounting system that is perfectly described as a Managed Service. This call accounting system provides the customer with features covered under managed services. Administrators of the application can limit the user community via access policies to only create and use information applicable to their areas. The same applies to remote sites – the information available is limited by administrator-managed rights. Other functions such as people, departments, costing and tariffs can be managed based on access and security.

This call accounting system has the ability to collect data in real time from any combination of PBX’s or switches. It is fully compatible with all traditional PBX’s and VoIP systems thus it supports multi site logging with no restrictions to the number of sites. The web interface provides instant connectivity and the ability to perform call management tasks from any PC connected to the web.