How does SmartRecord IP differ from competitors?

We can barge, whisper, and monitor into the call, because the recorder actually participates in the call. This is essential call center functionality. Competitive call recording solutions can only playback the call as it is in progress. And it enables playback only off the web, where as with CTI Group's solution, monitoring and whispering will actually initiate a phone call to the supervisor... far more usable, convenient, and what the call center manager expects. For example, if Andrea wanted to listen in on Liz's calls, and she's on the beach, all she has to do is put her cell phone number in and she can participate/whisper/or just monitor the phone call.
Competitive call recording solutions require modifications to the network architecture to record phone calls.
Competitive VoIP call recording solutions also won't work if the media/voice (RTP) pathway is different than the signalling (SIP) pathway. Competitive VoIP call recording solutions are sold on a seat based license model (annual cost). This pricing model means that the provider has a harder hurdle to sell over. They've got to sell more in order to make a margin.