Home-based Call Centers Provide Flexible Work Options and Virtualization

Contact centers implementing geographically distributed branches and home-based agents are finding the traditional premise-based PBX far too limiting. With the call recorder moved into the network, applications developers no longer have to deal with the geographic restrictions created by hardware located on-sight.

Recording "in the cloud" provides them with the flexibility they need to place their agents wherever the business needs them to be. CTI Group's SmartRecord IP, can easily integrate with a virtual PBX to provide real time, blanket and selective call recording for all agents regardless of their geographic location, providing superior quality call monitoring support for all branch and home locations.