CTI Group Call Recording in Action

There are many examples of business regulations and safeguards that require that all calls be recorded and archived. CTI Group offers more flexible options for businesses trying to comply with these regulations.

Credit Card Company Complying with Regulations

Joe works for a credit card company. According to new regulations, all sales calls and calls for collection must be recorded for quality purposes. Joe’s company can either utilize the PBX switches they already have and integrate a call recording feature with this hardware or they can opt to discard this hardware that they have already invested in for a new blanket recording system. Well, obviously, Joe’s company wants to be able to use the hardware they have already purchased, but they need to comply with the new regulations. So, Joe’s company chooses to add the IP call recording function to their regular VoIP service, so they can amortize the expense over a long period of time. The service provider gets to add additional business and to expand their package with Joe’s company and now Joe’s company will be compliant with the new regulation. Win/Win.