What is Call Recording Consent?

Because call recording regulations are complicated—and the penalties for infringement strict—it’s vitally important for organizations considering call recording to arm themselves with the knowledge and resources to legally protect their interests.

As a provider of hosted call recording, we wanted to provide some information on the laws of call recording consent.

Call recording consent falls into one of the following two categories:
One-party consent implies that at least one person within the conversation is aware of the call recording—even if that person is the one actually conducting the recording.In all-party consent, everyone within the conversation must be informed of the call recording either by verbal notification or with an intermittent beep. Therefore, if two people are conducting a conversation and a third person joins in, the third person must be notified of the call recording to comply with regulation.