Understanding Telemanagement Systems and Their Benefits

Whether you run a small business or a multinational organization, keeping costs low and reducing wasteful spending is always a priority. To better track telephone usage and to identify opportunities for reducing costs, many businesses are implementing telemanagement systems and call accounting software. The result is an investment that often more than pays for itself with the savings and increased productivity it creates.

So, just what are telemanagement systems?
Telemanagement systems are computer-based programs that allow you to track, monitor, analyze, and bill back all phone usage in your business. This allows you to closely monitor where your money for telecommunications is going. Many times, businesses find there is wasteful spending on excessive long distance usage, personal calls from employees, and wasted time on abandoned calls. You can also track ring time, which phones are being used, and other important telephone traffic stats.

Here’s an easy-to-understand example of how a telemanagement system can be used:
Suppose you manage a hotel. A telemanagment system can be used to track which guests are using the telephone, how long they’re using it for, and the numbers they’re calling. This allows you to accurately bill your customers for their telephone usage so that your company isn’t eating those costs. Because it’s all computer-based, you’ll have precise, printable reports that serve as records to document this phone usage.

Of course, you might not manage a hotel. That’s okay. You can still use telemanagement systems in your business and enjoy a wide range of benefits. What kind of benefits? Here are just a few.

• Track your spending better—Tracking every dollar your business spends is more important now than ever before due to the mercurial nature of the economy. Telemanagement systems allow you to see exactly where your money is going as it relates to telecommunications costs. This enables you to identify costly phone usage trends as well as implement new strategies for reducing overall telecommunications costs.
• Identify and correct wasteful spending—Because call accounting software allows you to see exactly who’s making the calls and how long they’re talking, you can pinpoint where the wasteful spending is coming from. This allows you to eliminate in-house problems so you don’t waste a single dollar of revenue. And going forward, having such a system in place will prevent more misusage from occurring.
• Simplify your operations—These user-friendly telemanagement systems make tracking telephone usage simpler than ever before. No more annoying paperwork to sift through. No more guesswork. Everything is laid out and organized as neatly as possible for you. This saves you time and money.

The bottom line is this: you can’t afford to waste money on telephone misusage or due to a lack of proper bill back information. Telemanagement systems help eliminate misuse and wasteful spending as well as more accurately track how your company is using its phones. The result is a more efficient and productive business that wastes less money.
Learn more about what telemanagement systems can do for your business today!