How does SmartRecord IP v2.0 archive integrate with SalesForce.com?

SmartRecord IP v2.0 comes equipped with a feature that provides a direct link to SalesForce enabling the archiving of IP call recording call details and/or audio files. The use of the feature is optional on the SmartRecord IP v2.0 platform.

This feature is easy to use. Once the call detail or audio file has been created, simply archive the file to the CRM contact or account record, the same way that you would archive an email file. This allows sales and customer service to gather all communications with their customer contacts in one easy to access place.