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Thursday, October 22, 2009

The Benefits of Telemanagement

Are you looking for a way to reduce wasteful spending while at the same time simplify telecommunication operations within your business? That’s exactly what telemanagement systems are used for… and this is a service highly recommended for businesses of any size.

What, Exactly, Is Telemanagement?
Telemanagement is a computer based system that tracks and monitors phone usage throughout your company, (whether it is a small business or a large corporation) analyzes all information, and even allows you to bill back phone usage.

Also known as call accounting software, telemanagement systems are being implemented in a number of businesses as a way to reduce costs and simplify specific operations.

How Can I Save Money With Telemanagement?
The first way that telemanagement saves you money is by minimizing the time wasted searching for specific information relating to your telecommunications.

The information you need will be analyzed and recorded in an easy to use, easy to find interface. Whether you currently spend five minutes searching for a specific phone record, or 50 minutes analyzing ring time statistics—telemanagement makes this information available immediately, so your time can be better spent on other tasks that matter.

But that's not a good enough answer, is it?

When somebody says “you can save a ton of money by implementing this service” your first response may be “yeah, right.” Of course telemanagement will be a business expense…and you may not trust that this is an expense worth investing in.

Unfortunately, there is no free call accounting software worth exploring, but the investment itself does pay for itself with the time saved on analyzing telecommunications within your business.

However, that’s not the only way that telemanagement saves money…

Apart from minimizing the time you spend analyzing telecommunications, call accounting software also works to reduce wasteful spending.

With an instant overview of extensive long distance calls, personal phone usage, and abandoned calls… you can quickly “nip these in the bud” and watch your savings grow immediately.

With precise, printable documentation of phone records…telemanagement systems can help you monitor where your telecommunication expenses are going, and cut back on any related excessive spending.

Besides Saving Money, What Are the Other Benefits of Telemanagement?
Cutting back costs is the biggest benefit to call accounting software, but there are other reasons to try a telemanagement system as well:
• Telemanagement is a better, and easier way to track spending! – It doesn’t take an economic recession to know that operating a successful business, regardless of business size or nature, involves very close monitoring of what you spend…down to the penny. A telemanagement system is the most effective way to track telecommunication related expenses…allowing you to develop new strategies for a more profitable business.
• Simplifying important processes and operations couldn’t be any easier!—Telemanagement is a user-friendly computer based program. Welcome to the 21st century!
• Telemanagement helps you identify and correct “flaws” in your telecommunication strategy! - Call accounting software provides a visual understanding of wasteful spending, dropped calls, and other relevant issues. Not that your strategy is flawed to begin with…but there’s always a way to improve!

Learn more about telemanagement, and put it to the test today!
Billing & OSS World 2009 ebilling CTI Group Customer Spotlight - Call Recording Call Recording at Metaswitch 2009