Blanket Recording in a Hosted PBX environment at Work:

Medical Clinic ensuring quality of care Renee works for a non-for-profit clinic at a local hospital. They have a 24 hour call line for emergencies or to answer questions after hours.

Most frequently, parents call in with questions about their children. If a child has a fever or won't stop crying, the parent can call the help line for advice as to what medicine they should give the child or if the child needs to go to the hospital.

To monitor the service provided by the nurses that answer the calls, the clinic requires that all calls be recorded for quality purposes. Since the clinic is privately funded and non-for-profit, large capital investments present a real obstacle. Luckily for this clinic, they can switch to Hosted PBX, save money, and be able to record as well. They get a new full feature Hosted PBX and call recording for less than the cost of a dedicated call recording system. Hosted PBX with Blanket Recording is the perfect solution for them.