What are the key business drivers for Proteus Call Management?

Proteus is a call management system that automatically tracks all events and calculate cost and provides automated reports on these events.
Key Business Drivers for Proteus Applications
Save Communication Costs
· Compare different carriers and choose the most cost effective provider
· Identify excessive personal telephone calls
Increase Employee Productivity
· Highlight busy times when resources need re-allocation
· Identify needless long duration calls
Improve Customer Service
· Set targets for key performance indicators, like time to answer and length of call
· Track Incoming, outgoing and missed calls