How to set up calls to be recorded with BroadSoft BroadWorks

1. Notify your carrier that you want to subscribe to SmartRecord for your IP call recording needs. Your carrier will ask you what phone numbers you want to record.
2. Use your phone
- iPhone – sync your call recording with Sugar CRM directly from the phone.
- Deskphone – sync your call recording with Sugar CRM using the browser-based recording application.
- Use the browser-based SmartRecord recording application to view your recorded calls in a dashboard, categorize calls, annotate calls, place comments in calls, set-up call alerts.