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Wednesday, November 11, 2009

Installing Call Recording on VMware

Finally, Install Call Recording on a virtual server. (http://www.ctigroup.com/us/Call-Recording-System)

Reasons To Install On VMware
- VMware has established, and continues to grow, a large customer base including 100% of the Fortune 100 and 92% of the Fortune 1000.
- Virtualization has proven to lower data center costs through efficient use of hardware and operating expense as well as aid in disaster recovery,
- VMware installations of SmartRecord reduce install time in customer implementations by standardizing installation and reducing manual installation steps.

What versions of VMware are required?
VMware ESXI—
- free version of VMware virtualization software
- supports multiple operating systems on a single server
- ESXi 4(64bit machine)/ESXi 3.5 (32 bit machine)

VMware vSphere
- Paid version of VMware virtualization software
- Offers centralized management of multiple machines and ESXi hosts
- Integrated backup and restore
- Dynamic load balancing of virtual machines
- vSphere VMotion support for instantaneous movement of data between servers
SmartRecord is not supported under VMware Server or VMware Workstation

Minimum Hardware Specifications
Processor: 2 2.8 GHz Virtual Processors
RAM: 4 GB of RAM
Storage: 80 GB of Storage, 15,000 RPM Storage Recommended, Shared Storage Supported
Network Connectivity (Gigabit)

How to install SmartRecord on VMware:
1. Install VMware ESXi on minimum hardware.
2. Copy SmartRecord image file using VMware instructions.
3. Configure SmartRecord.
4. Configure phones to point to the recording server.

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