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Wednesday, November 18, 2009

Call Recording for Mortgage Companies

As a mortgage professional, your business depends on unique selling positions to differentiate your company from the rest. Competition is intense and the ability to see and monitor calls in real time can be the key to increasing your transaction yield.
Recording phone calls can help to ensure that all contract details are correct. The broker can refer back to the recorded call to verify that he/she has all details correct.
By Integrating Call Recording Software into your system, you can be sure the call is connected to the correct person and handled appropriately. Calls can be monitored in real-time or chosen at random to review the call-flow process and to ensure superior customer care.

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