Using a Telemanagement System to get the Most From Your Telephone System

Now that you have verified that the system is working properly, you will want to verify your internal telephone usage. You probably think this is silly – you already know your usage. Well, you might be surprised. Many businesses find that they have an abundance of unused seats throughout their organization. Most businesses are able to save quite a bit by removing these unused seats from their current spend. This cost savings can be fairly significant even in the short term as this cost savings encompasses the service for the seat itself, the phone hardware, and potentially server space. You don’t want to pass up this significant cost savings opportunity.

Since you now have a handle on the quality of your VoIP service as well as your seat usage, you will now want to be sure to manage how your phone system is being used. A countless number of schools, corporations, government offices, financial institutions, insurance companies, etc. have found and addressed employee misuse of phone systems. By integrating a call management system into your day-to-day phone management, you are able to identify call patterns that are out of the ordinary. You might find extensions placing excessive long distance calls or you might find extensions that are dialing 900 numbers on the company’s dime. By eliminating this activity, businesses have really been able to reap the financial rewards.

By properly managing your VoIP phone system, you will see immediate cost savings, both operationally and on your monthly phone bill. It is important to be thorough. Be sure to monitor quality of service, seat usage, and actual extension activity to have a complete picture of your telephony activity. By properly managing all of these components with a call management system, you will save your company both time and money in the short run and in the long run.