If your provider does not offer VoIP call recording, what can you do?

CTI Group offers a hosted call recording solution that can be immediately provisioned directly. Rather than waiting in limbo until your service provider offers the call recording that you need to run your business, you can provision SmartRecord Online as a hosted call recording solution.

SmartRecord Online comes complete with the web-based user-interface for which SmartRecord IP is so well known. As well as, the same recording, retrieval, and archival functionality that makes CTI Group’s VoIP call recording the industry leading call recording tool.

Since the VoIP industry is still such a fledgling industry, your service provider might not yet offer all of the functionality that you need to run your business day-to-day. With CTI Group’s SmartRecord Online, you can enjoy the functions of web-based call recording while your service provider works to provide the features that you need.

For more information on SmartRecord Online or any of CTI Group’s IP call recording solutions, please contact moreinfo@ctigroup.com.

How CTI Group’s VoIP Call Recording Is Used for Quality and Training Purposes

We have all heard the line “this call is being recorded for quality and training purposes.” It’s pretty clear how recording a call can help you monitor customer interactions and identify areas for improvement. But, what differentiates one IP call recording solution from another?

The answer to this question is two-fold. First, our user interface is easily accessible from anywhere the internet is available and easy to navigate. Second, searching for calls is as straight-forward as googling your favorite sports team. And once you have found the calls you would like to listen to, you can comment on the areas of improvement available as well as the elements of the call that were successful. Accessibility of the user interface as well as the easy retrieval and commenting functions of SmartRecord IP differentiate this VoIP call recording solution from its competitors.

For more information about SmartRecord IP or about how CTI Group’s VoIP call recoding solutions can help you manage your telecommunications systems, please contact us at moreinfo@ctigroup.com.

Resolve Disputes using CTI Group’s IP Call Recording

In a recent survey of small to medium sized enterprise companies, we found that 60% of companies would find IP call recording most helpful in dispute resolution. Regardless of the industry, most companies can see how recording calls would help deal with customer complaints and resolving issues that arise over the phone. Unlike email or traditional mail, telephone communications are generally seen as non-binding communications because there is no way to document these communications.

With CTI Group’s VoIP call recording solution, SmartRecord IP, companies can easily document telephone communications to make them as binding as the written word. Therefore, when a customer calls in to complain about an interaction, the agent or the agent’s manager can pull up the call and resolve the issue immediately.

No more he said, she said. The proof is in the call recording.

For more information about SmartRecord IP or about how CTI Group’s IP call recording can help you resolve telephone disputes, please contact us at moreinfo@ctigroup.com.

How Proteus VoIP QMS Manages VoIP Phone Systems

Once installed on a Proteus server and integrated with a VoIP PBX, Proteus VOIP QMS is a call management system that analyses the voice network around the clock, monitoring and reporting on the IP network, devices usage and Quality Of Service (QOS). The tool uses passive technology to monitor VoIP traffic and does not impact the user’s network.

Proteus VoIP QMS is a unique call management system in that it offers reporting on such information as Jitter, Latency, Packet-Loss, MAC and IP address of the VOIP devices, MOS, VoIP traffic average talk time, Network bandwidth utilization, IP device usage, IP network usage by departments and people usage.

This call management system gives centralized drill-down reporting delivering accurate analysis of call quality and usage by departments and individuals in an organization. It offers bespoke, quick start reporting guarding against critical failure and abuse of voice systems. Automated reports can be exported to most file formats and delivered via email directly to the desktop.

Utilizing pre-defined thresholds, Proteus VoIP QMS can automatically alert users of potential hot spots, allowing them to investigate the issues and identify possible failure points. Network capacity can be dynamically reviewed, ensuring that the most efficient, cost effective VoIP network is being deployed. It allows organizations to proactively monitor set targets for the quality of their voice services for specific individuals and locations or across the entire network.

For more information about Proteus VoIP QMS or about how CTI Group’s call accounting solutions can help you manage your telecommunications systems, please contact us at moreinfo@ctigroup.com.