Thursday, December 24, 2009

Billing & Payment Options: Driving Customers Paperless

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Billing & Payment Options: Driving Customers Paperless In the past 5 to 10 years, billing and bill payment options have grown tremendous...
Wednesday, December 23, 2009

EBPP - Slow Going

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Recently, The Ascent Group conducted research into billing and payment practices. They found that most companies are adopting some form of E...
Tuesday, December 22, 2009

Three Questions Every Utility Company Should Ask Themselves

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1. How can I use my billing process to promote my customer relationship? By providing a reliable bill delivery and payment solution that is ...
Monday, December 21, 2009

Optimizing Billing and Payment to Deepen Customer Relationships

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Most utility companies are finding that the end consumer wants options as to how they will pay their bill. They want more convenient options...
Friday, December 18, 2009

Using a Telemanagement System to get the Most From Your Telephone System

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Now that you have verified that the system is working properly, you will want to verify your internal telephone usage. You probably think th...
Thursday, December 17, 2009

Managing Your VoIP Telephone System

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There are many factors involved with managing a VoIP telephone system. You must verify that the system is working properly. You must verify ...
Wednesday, December 16, 2009

Push vs. Pull Billing Strategy

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Businesses need to understand that customers are looking to them to make their online experience easier. It is up to the business providing ...